# 15 · Service Offering — Pet Air Valet Brand Guide

> © 2026 Pet Air Valet. All rights reserved. **Strictly confidential — internal use only.**

What Pet Air Valet does, in plain language. One primary service, one signature mode of working, one side door. Ethical commitments built in, not bolted on.

## Core philosophy

**Dogs are family. Fly Together, In-Cabin.**

Pet Air Valet provides a humane, dignified, and calm travel solution that honours the bond between you and your dog. Our mission is absolute peace of mind by managing every detail of your journey.

## 01 · Primary service — Scheduled, shared-cabin journeys

Premium shared in-cabin dog travel across Europe, the Gulf and South America. A small, exclusive group of clients — around ten dogs and their owners — on one charter aircraft.

- **Shared-charter model** — coordinated journeys on premier charter aircraft, on a published schedule.
- **The in-cabin experience** — your dog travels in the main cabin with you, never in a separate or stressful hold.
- **Network access** — new destinations are added to the schedule based on client demand.

## 02 · Signature mode of working — End-to-end concierge management

A dedicated concierge is your single point of contact. They manage every aspect of your journey — flight, paperwork, training, ground, support.

- **Flight coordination** — all logistics with the underlying top-tier charter provider, from scheduling to flight planning.
- **Documentation & compliance** — we coordinate with a network of accredited vets and customs agents on your behalf. We do not issue documentation ourselves.
- **Pre-flight preparation** — a session with a recognised local trainer to ensure your dog is comfortable in the in-cabin environment.
- **Ground arrangements** — calm, private terminals and onward travel.
- **Dedicated support** — 24/7 around your travel days.

## 03 · Side door — On-request charters

For travel outside our scheduled network, we coordinate private, bespoke charters. Arranged by speaking to a concierge — never the headline.

## Ethical & social commitments

Built into the service, not bolted on.

- **Carbon extraction** — all flights climate-neutral by default through a verified partnership for high-quality carbon removal.
- **Community support** — 10% of company profits donated to local dog-supporting organisations in the cities we serve.
- **Humane advocacy** — we advocate for dogs and families always flying together — in cabin, never in the hold.

---
*Pet Air Valet — Brand Guide, v1.0 · April 2026 · Fly Together, In-Cabin.*